Title: Customer Care Technician

Department: High Rise Customer Care

Reports To: Manager of Customer Care

About Us:

Madison Group is a widely diversified real estate and land development company with extensive experience in building master-planned communities, low-rise, and high-rise residential projects. Madison Group also operates a substantial portfolio of retail, commercial, and industrial projects.

For over 55 years, Madison Group has built its foundation on integrity and innovation and our commitment to our customers is our foremost priority. Madison Group focuses on creating quality homes and residences in desirable areas firmly rooted in a sense of community. Our reputation is defined by the talent, dedication, and passion of our team.

For further information, please visit our website at madisongroup.ca.

General Description:

The Customer Care Technician understands and is committed to the genuine care and outstanding experience of our customers. The Customer Care Technician will report to the Manager of Customer Care and work closely with the team on-site to deliver extraordinary service to our customers.

The Customer Care Technician will work to address the expressed and unexpressed needs of our customers, while responding to service requests coordinated with the on-site Customer Care team.

Primary Responsibilities:

• Completing work orders and service calls issued by on-site Customer Care team
• Concluding investigative inspections, diagnosis, and repair
  • Includes drywall repair, minor fixture and millwork repair, painting, caulking, minor flooring, grouting, minor plumping, and more
• Consistently performing to exceed our customer’s expectations as a representative of the company
• Performing hands-on broad range of repairs in a timely, professional, and safe manner as instructed by the on-site service team
• Communicating proficiently and professionally with co-workers, trades, construction, and customers
• Reviewing work orders and executing required tasks accordingly
• Documenting service notes, material and trade requirements, and providing status updates for all work orders
• Practicing safe and professional driving habits when travelling in company or personal vehicles
• Ensuring all safety procedures are followed on a daily basis
• Conducting Home Owner Orientations (PDI) as required
• Assisting the on-site Customer Care team in a broad range of roles as required
• Performing other related duties as required

Required Skills and Qualifications:

• Strong customer service orientation and demonstrated customer service skills
• Ability to communicate effectively (written and verbal) and be attentive to appropriate customer-friendly social interactions
• Understand the importance of and be compliant with the company dress code
• Ability to work independently as well as a member of a larger handyman team
• Ability to relate well with others and foster a positive team environment
• Willingness and ability to learn through training and through skills-sharing with colleagues
• Solid history of handyman experience completing repairs
• Proactive investigation and troubleshooting ability with a technical expertise in a diverse range of construction challenges
• Demonstrated history of creating and implementing appropriate, cost effective, hands-on solutions
• Strong time management skills, being extremely detail oriented, and a team player
• Flexible and able to react and adapt to changes
• Valid Ontario driver’s license and a good driving record
• Daily travel between various sites may be required

Madison Group celebrates diversity and is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applications and make all employment-related decisions without regard to race, colour, religion, sex, national origin, sexual orientation, gender, age, or disability.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

AI will not be used during the recruitment or interview process.

Compensation: $65,000 - $75,000